LoomzAI Terms of Service

Effective date: December 10st, 2024

Your Services Provider

The entity providing the Services is Nexpanse Corp., a Delaware corporation, located at 8, The Green, STE A #14063 Dover, Delaware 19901, USA

Introduction

We appreciate your use of the Nexpanse products, services, and features we offer as part of the platform (collectively referred to as the "Services"). Please carefully review the rules and restrictions governing your use of the Services. If you don't understand the Agreement or don't accept any part of it, you may not use the Services. For any questions, comments, or concerns about these terms or the Services, please contact us at:

Email: info@nexpanse.io
‍Phone:  +1 302-310-0198
Address: 8, The Green, STE A #14063 Dover, Delaware 19901, USA

These Terms of Service (“Terms”) govern your use of Loomz.AI’s website and services. By accessing or using Loomz.AI, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using Loomz.AI.

Acceptance of Terms

  • User Agreement: By using Loomz.AI, you affirm that you are at least 18 years old or have reached the age of majority in your jurisdiction. If you are using Loomz.AI on behalf of an organization, you represent and warrant that you have the authority to bind the organization to these Terms.
  • Changes to Terms: Loomz.AI reserves the right to update or modify these Terms at any time without prior notice. Your continued use of Loomz.AI after changes to the Terms constitutes your acceptance of those changes.

Age Requirements

You must be at least 13 years old to use Loomz.ai. Younger children can use our services only with the permission of a parent or legal guardian.

By using Loomz.ai, you confirm that you’re either of legal age to enter into a binding agreement or have received consent from a parent or guardian who agrees to these terms on your behalf.

Parental Permission

If you’re under 18, make sure your parent or guardian reads and agrees to these terms. By allowing their child to use Loomz.ai, parents or guardians accept responsibility for the child’s activity on the platform.

Business Use

If you’re using Loomz.ai on behalf of a company or organization, you confirm you’re authorized to act for that entity and that it agrees to these terms. Your login details must stay within your organization, and you’re responsible for all activity under your account.

Using Loomz.ai: Guidelines and Responsibilities

Content on the Platform

Loomz.ai hosts various types of content, including videos, audio, text, branding, images, and interactive features, provided by users, Loomz.ai, or third parties. This content, collectively referred to as "Content," is the responsibility of the person or organization sharing it. If you see any content that violates these terms or the law, please report it to us.

Creating an Account

To use certain features of Loomz.ai, you may need to create an account with accurate and updated information. Keep your credentials secure and do not share them. You're responsible for all activities under your account.

You may also access Loomz.ai using third-party accounts (e.g., Google). By doing so, you allow Loomz.ai to access certain information from those accounts, which you can manage via your privacy settings.

Appropriate Use

Use Loomz.ai only for personal, lawful purposes or authorized business activities if you’re a paid subscriber. You must comply with all applicable laws and refrain from:

  • Violating intellectual property rights or privacy laws.
  • Sharing harmful, deceptive, or inappropriate content.
  • Attempting to access others’ accounts or sensitive information.
  • Misusing the platform to distribute spam or manipulate metrics.
  • Engaging in unauthorized use of someone’s likeness, voice, or image for commercial purposes.

Violations of these terms may lead to account suspension or termination.

Privacy and Children

Loomz.ai complies with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 16. If you believe a child has shared such information, contact us at info@loomz.ai, and we’ll address the issue promptly.

Cookies

We use cookies to enhance functionality and personalize your experience. By using Loomz.ai, you agree to our use of cookies as outlined in our Privacy Policy.

Messaging and Notifications

By signing up for Loomz.ai, you consent to receive communications, including texts or emails. You can opt out anytime by following the instructions in the messages.

Permissions and Restrictions

You agree not to:

  • Reverse engineer, scrape, or misuse the platform.
  • Use Loomz.ai’s services to create competing products.
  • Share inappropriate or unauthorized content.

Violations of these rules may result in restricted access, account termination, or other corrective actions.

Termination Rights

We reserve the right to restrict or terminate access to Loomz.ai at any time, for any reason, and without prior notice.

By using Loomz.ai, you agree to follow these guidelines to ensure a safe and productive experience for all users.

1. User Responsibilities:

  • Users retain ownership of their content but grant Loomz.AI broad licenses to display, modify, and distribute it for operational and promotional purposes.
  • Sharing of personal, limited, or public user submissions comes with specific license terms for visibility and use.
  • Users are responsible for compliance with laws and avoiding harmful, infringing, or fraudulent activities.

2. Platform Rights:

  • Content Control: Loomz.AI reserves the right to host or remove user content and terminate accounts for misuse or violations.
  • Service Changes: The platform can modify features, functionalities, or terms at its discretion.
  • Licenses: Publicly shared content may be used for marketing, and technical modifications may be applied for service delivery.

3. Referral Program:

  • Rewards for referring users are subject to limitations and can be revoked if abuse or unfair advantage is detected.

4. Conduct Guidelines:

  • Prohibits sharing of infringing, explicit, or harmful content.
  • Prevents unauthorized usage, such as distributing algorithms, scraping data, or violating user privacy.

5. Licenses and Deletion:

  • Licenses for user submissions are perpetual, worldwide, sublicensable, and royalty-free.
  • Deletion of content may not remove all traces due to potential storage by others or technical records.

Content Management

  1. Removing Your Content:
    • Users can remove their content anytime and should ensure they have the rights to it.
    • Loomz.AI can also remove content for various reasons, including policy violations or legal issues.
  2. Copyright & Publicity Rights Compliance:
    • A detailed DMCA Takedown Procedure is in place.
    • If a copyright infringement claim arises, the platform can remove content and notify the content provider.
    • Users can counter such claims through a formal Counter-Notice Procedure.

User Responsibilities

  • Users are responsible for the content they contribute, ensuring they hold all necessary rights.
  • Loomz.AI disclaims liability for user-posted content and interactions.

Third-Party Links and Applications

  • The service may link to or depend on third-party platforms, over which Loomz.AI assumes no responsibility.
  • Mobile apps downloaded via Apple or Google stores have additional terms, often favoring the more restrictive clauses.

Account Suspension & Termination

  1. By Users:
    • Users can delete their accounts, with the option to download data beforehand.
  2. By Loomz.AI:
    • Loomz.AI can suspend or terminate accounts at its discretion.
    • Users are encouraged to back up critical data, as account termination may erase content permanently.
  3. Post-Termination Effects:
    • Certain legal and policy provisions survive termination, such as indemnity and intellectual property rights.

Software Licenses

  • Software provided as part of the service is licensed for limited use.
  • Open-source components are governed by their own licenses.
  • Mobile applications are subject to App Store-specific rules.
  • Fees and Payments:
    • Services may be free or paid. If a service becomes paid, users will be notified and must agree to the applicable fees.
    • Users are responsible for any data or message charges from their wireless carriers when using the services, such as text messaging fees.
  • Paid Services:
    • Some services are paid now or in the future, and terms related to these will be provided on the Paid Services page.
    • Payment terms, including credit card details, are required for purchasing paid services.
  • Billing:
    • Payment information, such as credit card details, must be provided to complete a purchase. The information provided must be accurate and up to date.
    • Payment may be processed through third-party payment processors, and any errors or issues related to payment processing are not the responsibility of the service provider.
  • Recurring Billing:
    • Some services involve recurring payments. Users must acknowledge and accept responsibility for ongoing charges until they cancel the subscription.
    • The service provider may change subscription fees at any time, with notice provided before changes take effect. If you continue using the service after the fee change, you agree to the new pricing.
  • Current Information:
    • Users must ensure their billing information is accurate and updated. Failure to provide correct details could result in continued charges for services.
  • Change in Amount Authorized:
    • If the amount charged varies from the original authorization (excluding changes due to taxes), users will be notified before the charge is processed.
  • Auto-Renewal:
    • Paid services will automatically renew unless the user opts out via account settings. If you cancel a service, you may continue using it until the end of the billing cycle, but there will be no prorated refunds.
  • Reaffirmation of Authorization:
    • By continuing to use a paid service, users reaffirm their authorization for the service provider to charge their payment method.
  • Free Trials and Promotions:
    • Free trials must be used within a specified period, and cancellation before the trial ends is required to avoid being charged.
    • The service provider may modify or cancel trial offers without notice.

Refund Policy

At Loomz.ai, we are committed to providing the best service and user experience possible. Please review our refund policy below:

  1. Subscription-based services:
    • If you are subscribed to a monthly or annual plan, you may cancel your subscription at any time through your account settings.
    • Refunds for Subscriptions: We offer a full refund for subscriptions canceled within the first 7 days from the purchase date. After 7 days, no refunds will be issued, but you will continue to have access to the service until the end of your current billing cycle.
  2. One-time purchases:
    • If you made a one-time purchase for a specific service, product, or feature, refunds will be considered on a case-by-case basis. To be eligible for a refund, the request must be made within 7 days of the purchase, and it must meet the following conditions:
      • The product or service was not delivered as described or failed to meet its key functionality.
      • You are experiencing significant technical issues that cannot be resolved through support.
  3. Refund requests:
    • To request a refund, please contact our customer support team with details about the issue. We strive to resolve any issues as quickly as possible, and we may provide a partial refund or offer alternative solutions where appropriate, in line with our commitment to fair and transparent service.
  4. Stripe Compliance:
    • We comply with Stripe's refund and dispute policies, which allow us to issue refunds for legitimate reasons such as unauthorized transactions or product/service issues.
    • We will not issue refunds for cases of buyer's remorse or if the service was used as intended.
  5. Disputes and chargebacks:
    • If you have a dispute with a charge, please reach out to us directly so that we can resolve the issue amicably. If a chargeback is filed through Stripe without prior contact, we may not be able to provide a refund.
  6. Preventing unnecessary refunds:
    • We encourage users to review our services and products carefully before making a purchase. If you are uncertain about a feature or plan, please reach out to us for clarification before proceeding with the payment.
    • We provide a thorough onboarding process, FAQs, and customer support to assist you with any issues that may arise.
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